Shipping policy

GemGlow · Delivery Information

Shipping Policy

We offer free shipping on all orders across India. Here is what to expect from order confirmation to delivery, and how to get help if your parcel needs attention.

1. Shipping coverage and charges

This policy covers deliveries within India. Shipping is free for all orders, with no minimum order value. Delivery availability depends on whether our courier partners serve your delivery PIN code.

If we cannot deliver to your address, we will contact you to discuss an alternative or cancel the order. Any amount paid for an order we cannot fulfil will be refunded.

2. Order processing and dispatch

We normally process and dispatch orders within 1–2 business days after order confirmation and, for prepaid orders, successful payment confirmation.

If a stock issue or another fulfilment problem is expected to cause a material delay, we will contact you with an update and the available options.

3. Estimated delivery time

After dispatch, delivery usually takes 3–5 business days. Including processing, please allow approximately 4–7 business days from order confirmation.

Remote or non-metro locations may take longer. Delivery estimates may also be affected by public holidays, severe weather, transport disruption, or local restrictions. We will share revised information when a material delay becomes known to us.

For these estimates, business days mean Monday to Friday, excluding public holidays. Couriers may make deliveries on other days depending on local operations. These estimates do not limit any delivery commitment expressly agreed for your order or your rights under applicable law.

4. Tracking your order

Once your order has been dispatched, we will send tracking details by email, SMS, or WhatsApp using the contact details provided with your order. If you ordered through an account, you can also check your account dashboard for tracking information.

Tracking may not update until the courier completes its first scan. If your tracking details are missing, appear incorrect, or stop updating beyond the expected delivery period, contact us with your order number.

5. Delivery details and unsuccessful attempts

Please provide a complete delivery address, correct PIN code, and a reachable mobile number. If you notice an error, contact us promptly. We will confirm whether it can be corrected before dispatch; changes after dispatch depend on the courier’s ability to update the shipment.

If delivery is unsuccessful, we will help coordinate the next available step with the courier. If a parcel is returned to us, we will contact you about redelivery or the applicable refund options. Any proposed additional charge will be explained and agreed with you before proceeding.

6. Delayed, missing, or damaged parcels

Please contact us if your order is overdue, arrives damaged, contains an incorrect item, or is marked as delivered but has not reached you. Include your order number and a brief description of the issue. Photos of the parcel and product are helpful where available.

Our team will investigate with the courier, keep you informed, and arrange an appropriate resolution. Depending on the issue and applicable rights, this may include delivery assistance, a replacement agreed with you, or a refund.

GemGlow remains your point of contact for shipping concerns. Using a third-party courier does not remove our responsibilities as the seller or your rights under applicable consumer protection law.

7. Cancellations and returns

If you need to cancel an order, contact us as soon as possible. We will confirm whether dispatch can be stopped. Once an order has shipped, the applicable return process and statutory rights will apply.

For return eligibility, return shipping costs, and refund processing, please read our Returns & Refunds Policy. Free delivery of your purchase does not mean that every return shipment is free. Nothing in this policy limits remedies available by law for faulty goods, non-delivery, or qualifying late delivery.

Need help with your delivery?

Please include your order number when contacting us so we can locate your shipment.

Email: info@gemglow.in

Phone: +91 7011394814

GemGlow
Operated by Subyarth Craft Pvt. Ltd.
C-266, Upper Ground Floor
Sector 122, Noida
Uttar Pradesh 201301, India