Refund policy

Gem Glow · Customer Care

Returns & Refunds

We want you to feel confident about your purchase. If your order is not right for you, you can request a return within 7 calendar days of delivery, subject to the conditions below.

1. Our 7-day return window

Please send your return request within 7 calendar days after you receive the item. The day after delivery counts as day one. This is the deadline to request a return; the item does not need to reach us within those 7 days.

Once we confirm your request, follow the return instructions we provide. A request sent within the return window will not become late because you are waiting for our response.

2. Return eligibility

For a change-of-mind return, please ensure that:

  • The item is unused, unworn, and in the same condition in which you received it.
  • The original packaging, tags, and any included accessories are returned, where supplied.
  • You provide your order number, receipt, or another valid proof of purchase.

These condition and packaging requirements do not prevent a valid claim for an item that arrived damaged, defective, incorrect, or materially different from its description.

3. How to request a return

  1. Email info@gemglow.in with your order number, the item you wish to return, and the reason for your request.
  2. Wait for our confirmation and return instructions before sending the item.
  3. Pack the item securely and keep your courier receipt and tracking details until the return is resolved.

Please contact us before returning an item. Parcels sent without a return request may be delayed while we identify the order. This process does not limit your statutory consumer rights.

4. Return shipping and order issues

Change-of-mind returns: You are responsible for the return shipping cost.

Damaged, defective, or incorrect items: Please contact us as soon as you discover the issue. Include a description and, where possible, clear photos of the item and packaging. This helps us assess your request.

If we confirm that the item arrived damaged, defective, incorrect, or materially different from its description, we will arrange a return at our cost or reimburse reasonable return shipping charges agreed with you in advance. We will provide a refund or, if you prefer and stock is available, a replacement.

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome. If a return is declined, we will explain the reason.

  • Approved returns receive a refund of the amount paid for the returned product, including applicable product taxes and accounting for any discounts.
  • We will process your refund to the original payment method within 10 business days of approval, or sooner where required by applicable law.
  • For cash-on-delivery orders, if applicable, we will confirm a suitable electronic refund method with you.
  • Your bank or payment provider may need additional time to display the credit in your account.

If you have not received your refund within 15 business days of approval, please email info@gemglow.in. Business days exclude Saturdays, Sundays, and public holidays in Uttar Pradesh, India.

6. Your consumer rights

The 7-day window applies to our voluntary change-of-mind returns. Nothing in this policy excludes or limits rights or remedies available under applicable consumer protection law, including for faulty, misdescribed, or undelivered goods, or qualifying late deliveries. Where the law provides additional rights, those rights continue to apply.

Contact & return address

Gem Glow
C-266, Upper Ground Floor
Sector 122, Noida
Uttar Pradesh 201301, India

Email: info@gemglow.in

Phone: +91 7042072612