Privacy policy

Effective Date: August 6, 2026

At GemGlow, we believe that trust is just as important as the quality of the products we offer. Your privacy matters to us, and we are committed to protecting the personal information you share with us.

This Privacy Policy explains how GemGlow, operated by Subyarth Craft Pvt. Ltd., collects, uses, stores, and protects your personal information when you visit our website https://gemglow.in, browse our products, place an order, create an account, subscribe to our newsletter, or contact our customer support team.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with a smooth and secure shopping experience, we collect certain information when you interact with our website.

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect information such as:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Order Details
  • Product Preferences
  • Messages or enquiries you send us

This information allows us to process your orders, respond to your requests, and provide customer support.

Payment Information

When you make a purchase, your payment is processed securely through trusted payment providers.

For your security, GemGlow does not store your complete debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information. Payment information is securely processed by our payment gateway partners using industry-standard security measures.

Information Collected Automatically

When you browse our website, certain technical information is collected automatically to help us improve your shopping experience.

This may include:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Viewed
  • Products Viewed
  • Search Terms
  • Time Spent on the Website
  • Referral Source
  • Cookie Information

This information helps us understand how visitors use our website and allows us to improve its performance and usability.

2. How We Use Your Information

We collect your information only for legitimate business purposes and to provide you with a better shopping experience.

Your information may be used to:

  • Process and confirm your orders
  • Arrange shipping and delivery
  • Send order confirmations and tracking updates
  • Respond to customer service enquiries
  • Verify transactions and prevent fraudulent activity
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Recommend products based on your interests
  • Send promotional emails, offers, and updates if you have subscribed
  • Comply with legal and regulatory requirements

We only use your information where necessary and never collect more information than required.

3. Cookies and Similar Technologies

Like most modern websites, GemGlow uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember the items in your shopping cart
  • Save your preferences
  • Keep your account logged in (where applicable)
  • Understand how visitors use our website
  • Measure website performance
  • Improve website speed and functionality
  • Provide a more personalized shopping experience

Some cookies are essential for the website to function correctly, while others help us analyze traffic and improve our services.

You can choose to disable cookies through your browser settings. However, doing so may affect certain features and functionality of our website.

4. Analytics and Marketing

To better understand how visitors use our website, we may use trusted analytics and marketing tools such as Google Analytics and similar services.

These tools help us understand:

  • Which pages are most popular
  • How visitors navigate our website
  • Which products receive the most interest
  • Overall website performance

This information is collected in an aggregated form and is used only to improve our website and customer experience.

If you subscribe to our newsletter or choose to receive marketing communications, we may occasionally send you:

  • New product launches
  • Exclusive offers
  • Seasonal promotions
  • Crystal care guides
  • Educational articles
  • Special discounts

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails.

5. Sharing Your Information

Your trust is important to us.

We do not sell, rent, or trade your personal information to third parties.

However, we may share limited information with trusted service providers who help us operate our business, including:

  • Shopify (our eCommerce platform)
  • Secure payment gateway providers
  • Shipping and courier partners
  • Email communication providers
  • Website analytics providers
  • Marketing service providers

These service providers only receive the information necessary to perform their services and are required to protect your information.

We may also disclose your information if required by law, to comply with legal obligations, or to protect the rights, safety, and security of our customers, business, or website.

6. Data Security

Protecting your information is a priority for us.

We use appropriate technical, administrative, and organizational security measures to safeguard your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Our website uses SSL (Secure Socket Layer) encryption to protect information transmitted between your browser and our website.

While we take every reasonable step to keep your information secure, no method of electronic transmission or online storage can guarantee complete security. For this reason, we encourage customers to use strong passwords and protect their account credentials.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, process your orders, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer required, we securely delete or anonymize it where reasonably possible.

8. Your Privacy Rights

We believe you should have control over your personal information. Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw your consent to receive promotional emails or marketing communications.
  • Ask questions about how your information is collected and used.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

9. Third-Party Services

To provide a seamless shopping experience, we work with trusted third-party service providers that help us operate our business. These may include Shopify, payment gateway providers, shipping partners, analytics services, and email communication platforms.

These service providers only receive the information necessary to perform their services and are required to protect your information in accordance with applicable privacy and security standards.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

GemGlow is intended for users who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove it from our records.

11. International Visitors

If you access our website from outside India, please note that your information may be processed and stored in India or in other countries where our trusted service providers operate. By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services. Any updates will be posted on this page with a revised Effective Date. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact us.

GemGlow
Operated by Subyarth Craft Pvt. Ltd.

Email: info@gemglow.in
Phone: +91 7011394814
Address: C-266, Upper Ground Floor, Sector 122, Noida, Uttar Pradesh 201301, India

We value your trust and are committed to protecting your privacy. If you have any concerns or requests regarding your personal information, our team will make every reasonable effort to respond promptly and assist you.